Privacy Policy

Last updated: 08/07/2025

Willow Woods Forest School is committed to protecting your privacy and ensuring that any personal data we collect is handled safely, securely, and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This policy explains how we collect, store, and use your personal information when you visit our website or interact with our services.

1. Who We Are

Willow Woods Forest School is a private early years and Forest School provider based in the UK. If you have any questions about this policy or your data, you can contact us via the Contact Us page.

2. What Information We Collect

We may collect the following information when you fill out a form, contact us, or book a session:

Your name and contact details (email, phone number)
Your child’s name, date of birth, and any relevant medical, allergy, or behavioural information
Emergency contact details
Session booking details
Any other information you choose to share with us via the website or email

We also collect basic, anonymised website usage data (such as page views or time spent on site) through cookies. See Section 6 for more about cookies.

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries
Process and confirm session bookings
Communicate session details or updates
Maintain emergency and medical records for your child’s safety
Keep you informed of any relevant updates or events (if you’ve opted in)

We will only use your information for the purposes it was provided and will never sell or share your data with third parties for marketing.

4. How We Store and Protect Your Data

Your data is stored securely on password-protected systems
Access is restricted to authorised Willow Woods staff only
We retain personal information only for as long as necessary to provide our services or comply with legal obligations
Paper forms, where used, are stored securely and destroyed responsibly

5. Your Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete information
Request that we delete your data (in certain circumstances)
Withdraw consent at any time (e.g., to stop receiving updates)

To make a request, please contact us directly.

6. Cookies

This website may use cookies to improve user experience and monitor traffic (e.g., via Google Analytics). Cookies do not collect personal information unless you actively provide it.

You can adjust your cookie preferences through your browser settings.

7. Third-Party Services

We may use trusted third-party tools (e.g., email systems or payment processors) to help us operate the website or manage bookings. These providers only access the minimum data necessary and are required to comply with strict data protection standards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page. Continued use of our site and services implies your agreement with any changes.

If you have any questions about this policy or wish to exercise your data rights, please contact us via the Contact Us page or email us at: hello@willowoods.org.uk